• info@voip55.co.uk
  • FAQ
  • Users Portal
  • Raise a support ticket
  • My Account / Log in
  • FREQUENTLY ASKED QUESTIONS

Why use VoIP?

What is Voice over IP?

Voice over IP is short for Voice over Internet Protocol, and is better known as VoIP.
Voice over IP refers to the transmission of voice traffic over internet-based networks instead of the traditional PSTN (Public Switched Telephone Network) telephone networks. The Internet Protocol (IP) was originally designed for data networking and following its success, the protocol has been adapted to voice networking by packetizing the information and transmitting it as IP data packets. VoIP is now available on many smartphones, personal computers and on internet access devices such as tablets.

What are the benefits of VoIP?

VoIP saves you money VoIP has great features VoIP gets you more phone numbers VoIP gets you phone numbers outside your area code VoIP is mobile High competition means better deals and lower prices VoIP piggybacks on your high speed internet Visit our article of the advantages and benefits of VoIP to learn more about these benefits in detail.

What are the disadvantages and problems associated with VoIP?

VoIP did have a few disadvantages and problems associated with it, in comparison to traditional telephone service. Most of these have been solved/can be easily solved. Just because the problems can be solved doesn't mean they aren't issues, though. VoIP doesn't work when the power is out VoIP doesn't have built-in 911 VoIP can have network outages VoIP call quality problems VoIP and security We have an article that explains these problems - and the solutions to these problems - associated with VoIP in specific: VoIP problems.

Do I need to be tech-savvy to use VoIP?

No. Not with hosted VoIP. With hosted VoIP, the VoIP provider takes care of installation and maintenance of the VoIP system. You do need to be tech-savvy if you're installing an IP-PBX business phone system or a SIP trunking system.

Can I keep my phone number with VoIP?

Yes. If you stay in the same geographic area, your VoIP provider or phone service provider must let you keep your local phone number. With other numbers, like toll-free numbers or virtual numbers, you may or may not be able to take your number with you. With some VoIP providers, they won't allow you to take 800 numbers with you.

Can I get a number of an area code other than mine?

Yes, your VoIP provider may permit you to select an area code different from the area in which you live. This means, if you live in Austin and get a New York number, you will NOT incur long-distance charges while calling a New York number, regardless of where you call from. It does means that your "local" calls, in Austin, will be charged long distance and that your friends in Austin will incur long-distance charges when they call your New York Number.
Additionally, most providers offer virtual numbers (sometimes known as "virtual extensions"). With this feature, you can obtain a number from a different area code in addition to your current area code. If you have relatives living in another area code, they can dial the local number to reach you, which saves them the cost of long-distance charges.

Can I take my number with me when I travel?

Yes, most providers allow you to use your VoIP service wherever you travel as long as you have a high-speed Internet connection and either a VoIP phone adapteror a mobile app. Through any of these mediums, calling works just as if you were dialing from your home or business — without incurring additional charges.

What is PBX/SIP Trunking ?

What does SIP mean?

SIP stands for Session Initiation Protocol. In VoIP, it is used in the context of SIP trunking, which is a way of replacing (almost in a literal way) a phone line with the Internet. Check our SIP trunking page for more practical information on SIP trunking.

What does PBX mean?

PBX stands for Private Branch Exchange. A PBX is a computer that runs a business phone system. Most businesses use hosted PBXs because PBXs are complicated, expensive, and require special technical expertise. Hosted PBX means that the PBX is administered and maintained by the Hosted PBX provider. Most business VoIP providers offer Hosted VoIP PBX.

What does PSTN mean?

PSTN stands for Public Switched Telephone Network. It refers to the world-wide network of telephones.

What does E911 mean?

E911 stands for Enhanced 911. It associates your phone number with a physical address so that emergency services can quickly and easily reach you.

What does PIC Code mean?

A PIC code is a long distance company's code, which is used to identify the company. PIC codes were very important in the 1990s, when telecommunications was deregulated and lots of long distance service providers came into existence.

What does SOHO mean?

SOHO stands for Small Office/Home Office. It is used by VoIP service providers to designate services designed for very small operations.

What does POTS mean?

POTS stands for Plain Old Telephone Service. POTS always means traditional landline service (even though companies providing POTS may be using VoIP).

  • Talk to one of our specialists. Call us on

0

Your Cart